Licensed Optical Team Lead (Store Manager)- Target Optical- Wake Forest, NC

Luxottica Group - NC, US

 

At Target Optical we live to make our Guests Happy by making it simple and fun, to see great and look great. The Target Optical Team Leader (OTL) delivers this mission by leading a Team of high performing Team Members to deliver an incredible experience to each and every guest and in doing so meet all goals and commitments set by the brand.

COMMITMENT TO THE GUEST EXPERIENCE

Ensures that Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules:

• What’s going on
• Party Responsibly
• Deal Now and Deal Later
• The After Party
• Sets clear expectations that the store and Team Members be Guest Ready
• Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests

COACHING AND DEVELOPMENT

• The Optical Team Lead will supervise up to seven associates and reports to the Regional Team Leader for their Territory.
• Works with Team Members to develop clear action plans for immediate and future development
• Ensures every Team Member is accountable to their action plans and commitments
• Delivers clear motivating and developmental feedback in a timely manner
• Creates a culture of being Simple, Fun and In-style
• Completes a formal 90 day, mid-year and annual performance reviews along with monthly coaching conversations with all Team Members

BUSINESS ACUMEN

• Clearly understands the driving factors for success within their own business
• Can identify areas of opportunity and create an action plan for improvement
• Understands that the guest experience drives the results
• Develop a professional business relationship with the Target Optical Doctor(s) that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meet regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.
• Ensure a positive and productive Target Host relationship that contributes to growing the business. Meet regularly to discuss performance and collaborate on strategies to build the retail business.

MANPOWER AND SCHEDULING

• Recruits the highest caliber talent / maintains a bench of potential applicants
• Understands that the best performing Team Members work during peak traffic
• Creates schedules taking into account business trends, forecast and host traffic
• Owns the business and adjusts schedules as necessary to meet business need

ADMINISTRATIVE

• Completes payroll weekly
• Completes new hire and personnel change paperwork
• Is accountable to store’s shrink percentage
• Conducts Physical Inventory twice per year
• Completes monthly MBA- review with RTL and optical team
• Ensure all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions
• Ensure accurate completion of all sales transactions, and utilization of all sales strategies and resources.
  

KNOWLEDGE AND SKILLS

• Entrepreneurial Leadership – Commitment, persistence, problem-solving, persuasion
• Drive for Results – “What Else Can I Do” attitude that demonstrate unwavering commitment to delivering business growth.
• Infuse a fashion sense- Models fashion trends, ability to create a fashion experience, correlates current fashion trends to the products we carry.
• Critical Thinking – Ability to present and implement decisive and creative solutions to issues/opportunities to growing the business.
• Recruit/Interview/Select – Ability to build a team of world class Optical Team Members.
• Selling Skills – Passionate about selling and teaching others to sell.
• Coach and Develop – Ability to build effective teams that are energized and aligned with the overall vision and mission of Target Optical. Ability to develop the selling skills of Target Optical team members and inspire commitment to delivering results.
• Motivate and Influence Others – Ability to build strategic partnerships and drive consensus with key stakeholders (Doctor/Host); ability to influence adherence to business strategies and tactics.
• Displays Passion, Imagination, Entrepreneurial, and Simple & Fast Characteristics

EDUCATION

• Bachelor Degree or equivalent work

EXPERIENCE

• Previous experience in customer service and retail management.
• Management and supervisory experience (3 years preferred)

THE INTENT OF THIS JOB DESCRIPTION IS TO PROVIDE A REPRESENTATIVE SUMMARY OF THE MAJOR DUTIES AND RESPONSIBILITIES PERFORMED BY INCUMBENTS OF THIS JOB. INCUMBENTS MAY BE REQUESTED TO PERFORM JOB-RELATED TASKS OTHER THAN THOSE SPECIFICALLY PRESENTED IN THIS DESCRIPTION.

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Posted: 30+ days ago

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